sims 3 keeps minimizing and crashing
Hello guys, I recently got a new hp pavilion 15 laptop and have been trying to play the sims 3 but every time I do it my windows keeps minimizing or going to the desktop. Last time when I started the...
Forum Discussion
@Cornxelie The most common reason for video TDR error is the video chip has over heated and stopped working and the driver is trying to recover or you have exceeded the capabilities of the video chip. First there is a major update for Windows 10 - Your Window 10 should be at version 1709 not 1703. Next there is a newer video driver for the 620 chip which could help for this issue. I think the update is the creator's update - make sure you have plenty of time as this is a big update. Make sure there is plenty of ventilation so the vents can circulate air through the computer. Bring to computer up to date and try ther game.
- Alright , let me try updating all these things and see if it will fix the problem , thank you
- Alright , I’ve tried updating any of these but laptop wouldn’t let me , saying that it’s up to date and when I try updating my driver it says the same thing and I cannot update manually.
@Cornxelie Did you go to the Intel site? Google Intel(R) UHD Graphics 620 graphics drivers and download and run the driver installer. You are right - Windows 10 is at the right version - the Creators update. Do you have the Windows 10 Pro Education version?
- Yes , i directly went to the intel websites and have just decided to uninstall the whole sims game considering I only have a 1.60 hz of processor. Since it’s a brand new laptop I can just return it for a stronger laptop.
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