Sims 3 Supernatural digital download fails to launch
The game crashes before it even loads up. Anyone else have this issue? Can someone help me?
What is your operating system: Windows 7
At what point does your game crash? Any regularities?: My game crashes after I press the play button and before the window even pops up. (I watch my processes in Windows Task manager and I see ts3ep07.exe and ts3w.exe show up in the list, then werfault.exe shows up in the list and then all 3 end.
How long can you usually play?: Can't play at all.
Which EP/SPs do you have installed?: World Adventures, Ambitions, Late Night, Generations, High End Loft Stuff, Outdoor Living Stuff, Pets, Supernatural (Digital download via Origin)
Are you using custom content and mods in your game?: No.
It's also good to include your DxDiag: Can't post my DXDiag, it exceeds 20k characters even when I try to post it in a new post.
For the DxDiag, you can split the text up into multiple posts (3 should usually do the trick).
As for things to try outside of the FAQ (which you must have already seen as you followed the format from the sticky for your report), I would suggest a clean boot first to ensure no third party software is intereferring with the game in the background: http://help.ea.com/en/article/how-to-clean-boot-your-pc/
Thanks so much for your reply. The EA game advisor didn't even ask for my DXDiag, he was absolutely no help last night, just told me to do what I had already tried before.
------------------ System Information ------------------ Time of this report: 2/26/2014, 19:15:04 Machine name: SHOWPLACE-PC Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532) Language: English (Regional Setting: English) System Manufacturer: ASUSTeK Computer Inc. System Model: K53U BIOS: BIOS Date: 08/26/11 15:15:02 Ver: 04.06.04 Processor: AMD C-60 APU with Radeon(tm) HD Graphics (2 CPUs), ~1.0GHz Memory: 2048MB RAM Available OS Memory: 1644MB RAM Page File: 1933MB used, 1353MB available Windows Dir: C:\Windows DirectX Version: DirectX 11 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7601.17514 64bit Unicode
------------ DxDiag Notes ------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Input Tab: No problems found.
-------------- System Devices -------------- Name: PCI standard host CPU bridge Device ID: PCI\VEN_1022&DEV_1719&SUBSYS_00000000&REV_00\3&11583659&2&C7 Driver: n/a
Midi Renderers: Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17713 Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17713
WDM Streaming Capture Devices: Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514 Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514 USB2.0 0.3M UVC WebCam,0x00200000,1,2,ksproxy.ax,6.01.7601.17514
WDM Streaming Rendering Devices: Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
BDA Network Providers: Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514 Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514 Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514 Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514 Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514
Video Capture Sources: USB2.0 0.3M UVC WebCam,0x00200000,1,2,ksproxy.ax,6.01.7601.17514
BDA Transport Information Renderers: BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669 MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514
WDM Streaming Communication Transforms: Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Audio Renderers: Speakers (Realtek High Definiti,0x00200000,1,0,quartz.dll,6.06.7601.17713 Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17713 Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17713 DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.17713
--------------- EVR Power Information --------------- Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality) Quality Flags: 2576 Enabled: Force throttling Allow half deinterlace Allow scaling Decode Power Usage: 100 Balanced Flags: 1424 Enabled: Force throttling Allow batching Force half deinterlace Force scaling Decode Power Usage: 50 PowerFlags: 1424 Enabled: Force throttling Allow batching Force half deinterlace Force scaling Decode Power Usage: 0
@crinrict I would agree with you except that I could play all those games on this laptop before. Even Pets. I don't have seasons. I play on an Asus X53U. I recently had to have my motherboard replaced to fix the mouse as it was not working properly. My mother has the exact same laptop and she can run all the EPs fine. I can also run Skrim on this laptop just fine.
Also, I tried a clean boot and it still won't run.
At what point does your game crash? Any regularities?: My game crashes after I press the play button and before the window even pops up. (I watch my processes in Windows Task manager and I see ts3ep07.exe and ts3w.exe show up in the list, then werfault.exe shows up in the list and then all 3 end.
werfault.exe is the Windows Error Reporting Tool. It would be helpful to us to see what error is displayed. In order to do so:
Click on Start and then type the following into the search prompt at the bottom: perfmon /rel
Press Enter to proceed.
A window will open and in there you can click on the red circles with a white X.
After clicking the X, the info on the bottom will update. Choose the Sims 3 Critical Event one and right click on it and choose "View Technical Details"
Now on the next window, choose Copy to clipboard at the very bottom and post this into a reply to us here.
