Sims 3 won't let me redeem a code I just bought

im having the same problem and it still wont work soove this problem cause it is really peeing me off?!

Just bought dragon Valley and when i try to redeem it it just loads and then stops and makes me select the tick for privacy? What is happening i guess ill have to dispute the payment. 

Same thing is happening to me.

@Filthy-Rajesh  Where are you trying to redeem the code, and what browser are you using?  I'd try the Sims 3 store (https://store.thesims3.com/) and Firefox.  It might also help to clear your browser caches first.

@weddlrn7  What exactly are you trying to do that isn't working?  If you have a code that you can't redeem, try switching browsers (Firefox is quite reliable) and using the Sims 3 store site (https://store.thesims3.com/).

If there's something else going on, please provide details so you can get more specific advice.

Tried it in the sims page in the redeem a code. Used firefox like you said and did not work. Tried internet Explorer and did not work. Tried Chrome and did not work.

@Filthy-Rajesh  Is it possible that the code when through without you knowing it?  Check your page on the store site—your worlds should appear on the left side of the screen, with an icon for each one you've bought.

If Dragon Valley isn't listed as owned on your account, you should probably contact EA customer support for help.  Make sure you have access to your receipt, in case someone asks you to forward it.

Literally the same thing that is happening to filthy rajesh. I enter my code, check the terms of service box and click accept, then the TOS box unchecks itself and doesn't give me dragon valley. I've tried all of the things you have suggested and still the same thing is happening.

@Crona14Willow  You're one of several people who have had trouble redeeming a code for a Sims 3 world in the last day.  I don't know what's going on myself, although the store can be unreliable and is often down for no apparent reason.  But I'm forwarding your comments and the others to a community manager, and hopefully there will be an official answer soon.  If not, it might be best to wait a day or two and try to redeem the code again.

@Filthy-Rajesh  and @weddlrn7  You're not the only people who've had problems redeeming a code at the Sims 3 store in the last day or so.  I don't know why it isn't working, although the store is unreliable and frequently down for no apparent reason.  But I'm forwarding your comments to a community manager, so hopefully there will be an official answer soon.  If not, it might be best to try to redeem the code again in a day or two.