Supernatural pack not showing up
Hello, I have been playing Sims 3 since I was 8, and I have bought all of the expansion packs. Although I have noticed that my Supernatural pack has randomly vanished? When I check the EA app, it says that I own the add-on but when I open the Sims 3 launcher, it doesn't show in my list of installed packs. When I hit "install" on the launcher, it sends me to the EA app's Sims 3 page. However when i click the supernatural add-on, there's no option to download it.
I have uninstalled and reinstalled multiple times, and no, revo will not help because my father tried testing on his MacBook which has never had the sims 3 installed on it and it still did not show up. I have even tried downloading it separately.
Thanks in advanc, Steve
This is a repost of a discussion I started last month with additional info of what I've tried. Please do not only suggest revo, I am not risking **bleep** with my father's PC which I use for streaming.