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Anonymous's avatar
Anonymous
12 years ago
Solved

System Crashes and Restarts

Hi

I installed and opened the game without any troubles

but when i choose a house for my sim and click ok

the loading icon appears and then without any warning

my computer shuts down and automaticly restarts.

My computer is a desktop and it is not an overheating problem

my thermal paste is new and i have 6 fans in my case

and it is not a low hardware problem, maybe it is not the best but

highly enough for playing sims 3

İt is a software problem and i am looking for an answer about 3 months

anyone who knows the solution please tell me!

pc
technical issues
  • rumbutter's avatar
    rumbutter
    12 years ago

    it's an antvirus programme  which some people that have win 8 seem to have that antuvirus programe which has a conflict with the sims 3

    we'll try the basics first

    does orign have admin rights ? does the sims 3 base game and any expansion pack stuff pack you have installed have admin rights ? and also run in compability mode ?

    edit to add that noting is blocking the connection firewall/antuvirus

7 Replies

  • Anonymous's avatar
    Anonymous
    12 years ago

    ------------------
    System Information
    ------------------
    Time of this report: 3/14/2014, 16:00:23
    Machine name: AEROCOOL
    Operating System: Windows 8.1 Pro 64-bit (6.3, Build 9600) (9600.winblue_gdr.131030-1505)
    Language: Turkish (Regional Setting: Turkish)
    System Manufacturer: ECS
    System Model: H61H2-M12
    BIOS: BIOS Date: 09/27/12 20:36:44 Ver: 04.06.05
    Processor: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
    Memory: 16384MB RAM
    Available OS Memory: 16336MB RAM
    Page File: 2226MB used, 17053MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.03.9600.16384 64bit Unicode

  • Anonymous's avatar
    Anonymous
    12 years ago

    No, actually i haven't heard it before.

  • rumbutter's avatar
    rumbutter
    Hero (Retired)
    12 years ago

    it's an antvirus programme  which some people that have win 8 seem to have that antuvirus programe which has a conflict with the sims 3

    we'll try the basics first

    does orign have admin rights ? does the sims 3 base game and any expansion pack stuff pack you have installed have admin rights ? and also run in compability mode ?

    edit to add that noting is blocking the connection firewall/antuvirus

  • Anonymous's avatar
    Anonymous
    12 years ago

    Well, i run Sims 3 and all its expansion packs as administrator and in compatibility mode (win 7) but i never tried to do these on origin and yeah now it is working. 

    Thank you a lot for your help.

    I tried to find solution for 3 months and how simple is the solution is...

    it is a little bit annoying.

  • rumbutter's avatar
    rumbutter
    Hero (Retired)
    12 years ago

    welcomes and fantastic to hear your game works now  🙂  have a great day 🙂 

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