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@Nanabrigo Please try using a different browser. Firefox works well for me most of the time.
And to make sure, are you already signed into the Store site when you try to download Riverview? I know there are some direct download links floating around, but they probably wouldn't work without the user being signed in.
@puzzlezaddict Hi, thank you for your prompt response! I tried your suggested solution, but I still encountered the same error (attached). Here is the link from the TS3 store that I am attempting to download from: https://es.store.thesims3.com/worldProductDetail.html?categoryId=12642
- puzzlezaddict6 months agoHero+
@Nanabrigo I've merged your post with the master thread for this error in macOS. In case the old fix helps, you can try this:
Otherwise, please try again to download the world and immediately create an EA App error report:
https://help.ea.com/en/help/ea/ea-app/run-ea-error-report/
Post the report ID here.
This site is closing, going read-only for a little while before disappearing entirely. But the content is migrating to the new EA forums, so your information will still be available to anyone investigating this issue.
- Nanabrigo6 months agoSeasoned Newcomer
Thank you! That didn't work so I created an error report, this is the Report ID: 84cbf529-aaea-47ad-993a-12110cb90715
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