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Cerulean_Bead's avatar
2 years ago

The Sims 3 Not Launching on EA App (Apple Silicon)

I was forced to migrate from Origin to the EA App yesterday. I was trying to launch The Sims 3 (64-bit) but always receive a message from the EA App stating "Game not installed. Go to your library to double-check The Sims 3 is installed properly." Trying to start it through launchpad, clicking the app in finder or through terminal starts the Sims 3 launcher, but clicking the play button closes it and brings me back to the EA App. I checked the activity monitor and the game never plays in the background either. The game was working beforehand on origin.

I have tried:

  • Removing The Sims 3 folder from my documents
  • Repairing The Sims 3 installation
  • Updating EA App
  • Reinstalling EA App
  • Reinstalling The Sims 3 (and not installing any expansion or stuff packs)

Specifications:

  • EA App version 13.166.0.5679 (latest version at the time of writing, as per the EA App updater included in the package contents of the EA App)
  • Macbook Pro M1 Pro
  • 16GB ram
  • Mac OS Sonoma 14.4.1

15 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @KASPERSKA334  Open System Settings > Security & Privacy, click the lock to make changes and enter your password, click Full Disk Access on the left, and add Sims 3 on the right.

  • ellenniek's avatar
    ellenniek
    2 years ago

    @puzzlezaddict for me the full desk access didn't change a thing, I have the exact same problem as the author of this post and I don't know what there is to do at this point as the 64-bit version is installed but the EA app keeps telling me that it is not.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @ellenniek  From EA_Solaire's comment in your other thread, it sounds like your issue in particular may be on the EA side.  You'd need to have customer support fix it in that case; there's nothing you can do on your end.  I understand that support didn't help you previously, but it's worth contacting them again, with EA_Solaire's reply to you in hand, and asking that the game be added to your account again.  Often all it takes is a declarative post like this from another EA employee for a support rep to understand the problem and that they can fix it.

  • GiaVi_13's avatar
    GiaVi_13
    2 years ago

    Hi there, thank you for your help, I just wanted to say, it either seems that EA has resolved this issue or something must of worked as now my game is back to normal and im able to access it.

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