Unable to redeem the product code

@Tamaska281  I just bought RH from Origin and got a code from the purchase. I also got an email that contained the code. I go to thesim3.com and go to redeem code. I entered the code wrong (not on purpose) and I don't get an error or nothing. I click cancel and back out of redeem code. I go back into redeem code and this time I entered the code correctly and after about a minute I get a message to go to purchase history and download RH. I go to purchase history and RH is the first item - I click download and it downloads to the download tab of the launcher. It works for me even though I entered the code wrong the first time. This means the site is working at least for me. I think the chat is unreliable - if your in the U.S. or Canada, use the call back.