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Sheffairy's avatar
Sheffairy
Newcomer
15 hours ago

Unable to spend Sim Points on the Sims 3 Store

So I recently purchased some sim points from the EA store. They appeared on my sims 3 store account and I tried to spend them on the worlds only available on the sims 3 store world. So the worlds I purchased were Aurora Skies (Gold), Sunlit Tides (Gold), Midnight Hollow (Gold), Lucky Palms (Gold) and Lunar Lakes. The first time I tried to purchase them, it came up with a system error and asked me to try again later. I tried again later and the purchase was successful. However when I went to download the worlds, I saw I had two copies of each. I had only got enough sim points to purchase them once leaving just over 7000 sim points to spend on build buy items or cosmetics. I should not have two copies of each world, I didn't have enough sim points to buy them each twice.

Now when I try to buy anything on the Sims 3 Store, it comes up with a message saying "System Error!/A system error has occurred. Please try again at a later time." I also cannot see how many sim points I have leftover to spend. It just says "Buy Sim Points". I don't want to buy any more because I know I should have over 7000 left to spend. Also nearly a month later, I'm still getting this error message and am unable to buy anything. I've tried using Chrome and Microsoft Edge to log in and make purchases with no success. 

I think perhaps there is a bug from the first failed purchase of the worlds. Maybe it went through eventually despite the error message but it means my account would technically be in the negative with regards to sim points? Which should not be possible? I shouldn't have been able to spend sim points I don't have if that is what has happened. And I should be able to spend my 7000+ leftover sim points. Paying for in-game currency and then not being able to spend it because of a system error seems highly unethical. 

I have chatted with EA support who said they would report the issue to the Research team to investigate and hopefully solve. They said they were unable to refund the items and the purchase of the sim points because I did spend some of them. I'm wondering if anyone else has had a similar issue and if EA were able to resolve it for you? I get the impression they need more data from other affected players to investigate the issue properly.

pc
technical issues
the sims 3 store

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    13 hours ago

    Sheffairy​  Last I heard, customer support still had the ability to refund points for double purchases.  And it is absolutely fine for them to refund the excess points you were charged.  So once you figure out how many points you should have spent on one copy of each item you bought, you can request a refund for the difference.  If the next support rep says no again, keep asking.  But make it clear you're not asking for a refund of all the points you spent, just the double charge.

    If the support reps tell you it's been too long to give back the points, you can mention that you tried to get help with this a while ago.

    For the error, try a different browser, one with no extensions installed.  Hopefully you'll at least be able to see how many points you have left and therefore figure out what you need refunded.  You can also try buying something through the other browser.  But if that doesn't work, it's possible something is stuck on your account, which support would need to resolve as well.

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