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Anonymous's avatar
Anonymous
11 years ago
Approved

University Life installing help

Okay, so I have downloaded The Sims 3 University Life on Origin and it gave me the "Install" option after it was done downloading.  But every time I click it, an error message pops up saying, "Please use The Sims 3 launcher and update your version of the Sims 3 before installing this product."  But every time I open the launcher, it says that it is up to date.  I have tried downloading patches but those don't work.  I don't know what to do and I need help.

Plllleeeease and thank you!

pc
technical issues

4 Replies

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved
    I did try one patch, I can't remember exactly where it was from (safe, I know), but I did end up calling EA help support thing and they helped me get University on my other account which has my base game, but everytime the launcher comes up, I click play (and says I cannot connect to origin) but the game does not show up. I did more research and come to find out, under my program files, I don't have an Electronic Arts folder, so one person suggested to look under Origin instead of Electronic Arts but nothing was there either. I don't know what's going on, and quite frankly, I don't know if I'll ever buy the Sims again considering everything that's happened. (Which this isn't the first; there's always something wrong). So, I'm uninstalling everything and going to try and just reinstall the games I have in front of me. Knowing my luck, it probably won't work, but it's worth a shot.
    Thank you for replying, I really appreciate it.
  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved
    Oh, by the way, I'm the same person, they just had me switch to my old account, because I confused myself, so I didn't wanna confuse anyone. Still waaaaaallltt don't you worry.
  • rumbutter's avatar
    rumbutter
    Hero (Retired)
    11 years ago
    @thatjadekidd wrote:
    Oh, by the way, I'm the same person, they just had me switch to my old account, because I confused myself, so I didn't wanna confuse anyone. Still waaaaaallltt don't you worry.

    LOL ty for clearing that up

    lemme check around for someting on the orign it may be some ting to with the proxies and need to turn it off and also allow orign the sims3  through the firewall/antivirus

    found it make sure you have Proxies turned off.

    Control Panel --> Internet Options --> Connections --> LAN Settings --> Untick Proxy Server

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