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emberdoesthings's avatar
emberdoesthings
Seasoned Newcomer
3 months ago

adult sims won’t use stairs

my adult sims are unable to use the stairs. children and toddlers and pets all work fine, but i get an error with adult sims saying they can’t get to the stairs. i saw a post once saying to remove any railing/fencing and that worked for maybe five minutes until suddenly it didn’t anymore and i was back to square one. i’ve changed the layout of the stairs, removed any objects around them. i was able replicate the issue without any mods/cc installed.

4 Replies

  • Hi emberdoesthings​ 

    Could you please provide the following information

    -  Is it a specific house only or all of them ?
    -  What error are you getting ?

  • emberdoesthings's avatar
    emberdoesthings
    Seasoned Newcomer
    3 months ago

    no error pops up when they try to use the stairs, just the normal hand waving saying they can’t get to it. it’s happening in other families i have in this save, but i’ve been playing the same family through generations and i never had this problem with any of the houses before. i tried moving them to a different house as well and they still couldn’t use the stairs.

  • crinrict's avatar
    crinrict
    Hero+
    3 months ago

    Hi emberdoesthings​ 

    if you place a different family in that house, can they use the stairs ? Could you maybe upload the build to the gallery ?