Forum Discussion

I-Sim4ever_80's avatar
I-Sim4ever_80
New Adventurer
2 years ago

Anyone having issues with connecting to the gallery

Tried repairing my game resetting the folder signing out back in my internet connection is fine so nothing on my end
Is anyone else having this issue ?

Thank and happy simming
  • What exactly is it doing? Is it going offline after so long or just not connecting at all? If it's going offline after so long, I think that's what's supposed to happen. It seems like I remember a recent update that turns off the Gallery (so to speak) after some time to save on resources. If it's not that, I'm not sure how to help.
  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager
    Heya @SamadamsPlayer

    We have a fairly detailed post on our sister site here on troubleshooting common Gallery issues. Have you tried them yet?
  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager
    Heya,

    Sorry to hear that, I would recommend posting in the thread I linked to see if one of the Heroes or Champions on AHQ has seen your issue previously, or you can reach out to us on Twitter or Chat support here for additional steps.
  • "EA_Cade;c-18211631" wrote:
    Heya,

    Sorry to hear that, I would recommend posting in the thread I linked to see if one of the Heroes or Champions on AHQ has seen your issue previously, or you can reach out to us on Twitter or Chat support here for additional steps.


    Thank you I have contacted EA Help on Twitter
    Tried to contact someone on Twitter I couldn’t respond when they wanted me to so they closed the conversation


  • "SweetieWright_84;c-18210688" wrote:
    What exactly is it doing? Is it going offline after so long or just not connecting at all? If it's going offline after so long, I think that's what's supposed to happen. It seems like I remember a recent update that turns off the Gallery (so to speak) after some time to save on resources. If it's not that, I'm not sure how to help.




    It’s not connecting at all keeps telling me it can’t connect
  • "EA_Cade;c-18210741" wrote:
    Heya @SamadamsPlayer

    We have a fairly detailed post on our sister site here on troubleshooting common Gallery issues. Have you tried them yet?



    I have tried all of what was suggested I still can’t connect to the gallery
  • I am having the same exact problem. Did you ever end up finding a solution to this?

About The Sims 4 Gameplay Questions & Issues

Get help and answers to your gameplay questions and issues in The Sims 4.

1,014 PostsLatest Activity: 54 minutes ago