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- SweetieWright_843 years agoSeasoned AceWhat exactly is it doing? Is it going offline after so long or just not connecting at all? If it's going offline after so long, I think that's what's supposed to happen. It seems like I remember a recent update that turns off the Gallery (so to speak) after some time to save on resources. If it's not that, I'm not sure how to help.
- I-Sim4ever_803 years agoRising Ace
"SweetieWright_84;c-18210688" wrote:
What exactly is it doing? Is it going offline after so long or just not connecting at all? If it's going offline after so long, I think that's what's supposed to happen. It seems like I remember a recent update that turns off the Gallery (so to speak) after some time to save on resources. If it's not that, I'm not sure how to help.
It’s not connecting at all keeps telling me it can’t connect - EA_Cade3 years ago
Community Manager
Heya @SamadamsPlayer
We have a fairly detailed post on our sister site here on troubleshooting common Gallery issues. Have you tried them yet? - I-Sim4ever_803 years agoRising Ace
"EA_Cade;c-18210741" wrote:
Heya @SamadamsPlayer
We have a fairly detailed post on our sister site here on troubleshooting common Gallery issues. Have you tried them yet?
I have tried all of what was suggested I still can’t connect to the gallery - EA_Cade3 years ago
Community Manager
Heya,
Sorry to hear that, I would recommend posting in the thread I linked to see if one of the Heroes or Champions on AHQ has seen your issue previously, or you can reach out to us on Twitter or Chat support here for additional steps. - I-Sim4ever_803 years agoRising Ace
"EA_Cade;c-18211631" wrote:
Heya,
Sorry to hear that, I would recommend posting in the thread I linked to see if one of the Heroes or Champions on AHQ has seen your issue previously, or you can reach out to us on Twitter or Chat support here for additional steps.
Thank you I have contacted EA Help on Twitter
Tried to contact someone on Twitter I couldn’t respond when they wanted me to so they closed the conversation
- annab4rrows10 months agoRising Novice
I am having the same exact problem. Did you ever end up finding a solution to this?
- EA_Cade10 months ago
Community Manager
Hiya annab4rrows ,
This thread is quite old and has been closed, please use the forum here for this issue.
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