Forum Discussion

crinrict's avatar
2 years ago

[ARCHIVED] Crashing and Endless Loading

Introduction

Crashes and endless loading can have many causes and therefore usually need troubleshooting. There are a few known issues which can usually be found in the bug forum. Check the compiled list for any known issues.

To help you get faster help, please check the guide where best to post for your particular issues. It depends where in the game you have issues so posting in the right spot, speed up things.

For more information on crashing on, please check out this thread:  [FAQ] Sims 4 Crashes (PC) (the thread is a bit dated but still valid in it's core) or Mac Crashing

When troubleshooting your save, make sure you work on backups. Always keep an extra copy of your houses/Sims/.. safe somewhere.

Where to post

If the tips below don't help, create a new thread in the tech forum of your platform and provide your specs: PC, Mac, Console

If you have endless loading on console, please use this thread: [XB/PS] Endless Load Times

Game crashes/endlessly loads before main menu

Game crashes randomly

Usually best to create your own thread in the tech forum of your platform (see links above)

Game loads endlessly when trying to load a save game

  • Remove all your mods and test without them. Details here: PC, Mac
  • Check the current Broken/Obsolete and Updated Sims 4 Mods thread in Game and Mod issues for known Mods/cc that crash the game or cause endless loading.
  • Use the load button instead of resume and see if the save loads this way. If it does, test other lots than your regular family to see if they load.
  • If none of the families load, create your own thread for troubleshooting in game issues or post here in this thread.
  • If it's a certain lot(s), see below.

Game crashes/endlessly loads reproducible when loading a certain household/lot

  • Remove all your mods and test without them. Details here: PC, Mac
  • Check the current Broken/Obsolete and Updated Sims 4 Mods thread in Game and Mod issues for known Mods/cc that crash the game.
  • Move out the family and test if you can visit the lot or enter in build mode when it's just the lot. Also test your family on a different lot/save
  • Sometimes the game throws lastExceptions while you trying to load. These give give an indication on what's broken. Provide them when creating a thread.
  • If your game crashes when trying to load a certain unoccupied lot, especially in build mode and for buildings that worked before Patch 1.103.205/184. please use this thread: Endless Loading/Crashing when trying to load a certain lot
  • If your game crashes because of a certain family, please provide them in the gallery and create your own thread for troubleshooting in game issues or post here in this thread

The map doesn't load and stays a white screen

  • If it never worked and you are using T.O.O.L or other mods, make sure you have the newest version of those mods.
  • If it worked and stopped working after you placed a lot in that particular world, please create a new thread as this issue is supposed to be fixed.

The game goes back to the map when trying to load a household

This behavior has multiple causes. You can read more info about it here:  Loading a family just reloads the map. Most of the time you will get an error code but sometimes it just reloads the map. In most cases the game throws a LastException.

  • Search both the Bug forum and Game/Mod issues if your error code already has a thread. The first two parts of the error code are relevant (For example 102:a0adad34). If there's a thread, check for solutions and if you need further help, post there.
  • If you don't find a thread or you don't get an error code, create your own thread and post the LastException thrown (you can find the file in your documents folder. To upload create a rar file to upload or copy/paste the content in spoiler tags to your post).

Current known issues

36 Replies

Replies have been turned off for this discussion
  • I also noticed how unstable the stalls in the game are. even your stalls from developers, for example in Sudan there are two stalls on the beach, but only one is working. this is weird. everything was fine before. And also give us the opportunity to set up stalls where we want them, because we have the tools mod, but if you put a stall outside a live lot, they don’t work. and if within a residential lot, then our gaming family will come to pay for his work and hire sellers. Although support wrote to me that there are no stalls at all in Evergreen Harbor, I replaced them and installed new ones in public areas and they work. and take them away from the lot to us. I want to decorate the city a little bit and make everything work and set the operating mode and not that’s all. Then, with the delay of the dialogue wheel after pressing the Sim, I remembered that this problem appeared after your update in 2022, then I played life in the city. I also have all the expansion packs. Due to the lag and bugs, I stopped playing the sims 4 for a very long time. and I returned not long ago, hoping that you had fixed everything, but no. this never happened. Fix it now. 

    and please note that the additional content, clothes and items, load quickly, and the conversation selection wheel when you click on a Sim takes a long time. and Cas also quickly loads all things. So this is a real problem with your game.

    Sims also started walking through walls and sometimes do it in circles. gave the action to the sim and he went through the walls to walk around the sink. 

    aggression within the family, my Sims, if you leave them and let them talk, they begin to spoil their relationships with each other. one is always sarcastic at the other and their relationship quickly deteriorates. I, as a player, restore them, and they spoil them themselves. I’m already tired of fighting this; they have both compatibility and an attractiveness system set up. but one of the Sims performs actions from the category of mischief and evil actions. 

    and my Sims themselves begin to aggro at passers-by. So they just met, began to communicate, and after some time they begin to quarrel with the new acquaintance of the Sims. and if you don’t do anything, I suspect that they will ruin the relationship to smithereens

  • Another problem with the game is that it takes longer to load locations in old saves than in new ones. but I'm loading one site with two characters. so how so? I don’t load the whole city; I don’t have to change. There are 80 families in the game; there are at most 50 of them, and the fact that it takes so long to load says that the Sims 4 is against families and the continuation of their history. Kind of like a dynasty. because the new ones plфay better than the old ones. it shouldn't be like this

    I have a problem with growing the game, I have patch 108335, the latest one. Before the update the game crashed, but with this update it doesn't. as he wants, if the conflict mod offers to look at errors on the Internet, then minimize by clicking on the error mod window, but if you press the buttons, then no. you select another application and nothing happens, the game continues to work and does not turn on. It’s also hard to exit an old save. takes longer to come out than new. optimization needed.

  • tyranney's avatar
    tyranney
    Seasoned Newcomer
    12 months ago

    same problem. And EA keeps giving the same * excuse remove all mods. But everybody who removed mods have the same freaking problem. This is getting old, Not even Blizzard/Activision has this many problems.

  • spritelst's avatar
    spritelst
    Rising Scout
    12 months ago

    I’ve done so many mod-less tests to try and fix the problem and absolutely nothing works. I’m on a nice gaming pc, i’ve repaired my game and cleared my cashe, done all the troubleshooting suggestions and nothing works.

    It usually only happens when placing lots from the gallery in the manage worlds screen, going into build mode and placing it that way works about 50% of the time. Some of these houses used tool mod, some don’t, so it can’t be because of that. It’s usually big lots (which is expected, I understand crashing in these scenarios) but sometimes they can be simple 30x20’s that cause the issue.

    I’m trying to redo Chestnut Ridge - I figured that trying to place the 64x64 wouldn’t work so I tried to load into build mode, but I got the endless loading screen glitch just loading into the empty lot. EA can’t blame tool mod or bb.moveobjects when I couldn’t load into an empty field that they built. 

    The biggest issue is the game cannot be closed when this happens. I can’t get the menu to pop up to leave the game, I can’t just close the tab, and even through task manager the game refuses to close. The only solution is to restart my pc which is extremely annoying. Can you please stop blaming this on mods when it’s clearly an EA issue? 

  • LaurentMick's avatar
    LaurentMick
    Rising Traveler
    11 months ago

    Hello, I remind you of this bug because I just saw the list of bug priorities and this one is not curious.
    because for me a loading of the game that runs infinitely I find that it is a priority.
    thanks in advance for adding it to this list of priorities.

    Off-network challenge trait

    when we remove the challenge trait it works again and we delete the game cache files

  • crinrict's avatar
    crinrict
    Hero+
    11 months ago

    @laurentmick This is not a bug report. This is a general thread for tips that you can do when you have endless loading.

    Please refer to the first post for more info and links to individual issues.

    EDIT: Please create your own thread with as much details on what you've already tried as possible,