Cannot enter rental unit as landlord whether occupied/unoccupied

hi @anna3682  - ok i was losing my mind trying to figure this out and clicked this on a whim.

it appears my front "porch" area was considered private and part of the rental vs. a "shared" space, meaning i wasn't allowed to step on the porch to go to the door because the porch was considered by the game as a private, tenant-only space.

i tried to attach a picture and i hope it works this time. i had to click the porch and set it to "shared".