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Jamaal0531's avatar
Jamaal0531
6 years ago

Evergreen Harbor World not showing up!

The Eco lifestyle files show up in the proper folders in my "C" drive and so does the actual items in the game when I build or make a Sim in CAS. The problem is that the world itself doesn't show up when I go to click on Evergreen Harbor. I have tried creating a new Sim, moving a currently played one, or grabbing a random one from the Gallery, and all that happens after I click on Evergreen Harbor is a blank page showing absolutely nothing except my Sim in the lower-left corner. I have uninstalled and reinstalled the complete game 6 times, restarted in between, removed all my CC, repaired the game to no avail! I even tried installing and running it from my 1 terabyte portable flash drive to which I got the same response. I do not have the Legacy edition because my computer is not even a year old and I have all updates for my PC up to date including my antivirus software. what else can I do?

gameplay issue

1 Reply

  • EuphorialQueen's avatar
    EuphorialQueen
    Hero (Retired)
    6 years ago

    @Jamaal0531 
    You mentioned cc which tells me you are on either PC or Mac and not on console.
    Sound like you did do a lot of troubleshooting already so please bear with me.

    Here is what I recommend.
    Go to Documents\Electronic Arts\The Sims 4
    Rename The Sims 4 to The Sims 4.old to preserve your saves, tray, screenshots and mods folders/files.

    Run Repair from Origin by right clicking on the game on the Origin launcher.

    Start the game without adding anything back as a test.
    No Mods and No CC please to be sure there is no interference.
    You can add them back after testing on a brand new save.

    The game will automatically create fresh versions of all the folders/files.
    Create a new random Sim (not downloaded) just to test if you can see Evergreen Harbor.

    If the game works correctly you will need to test your mods /custom content (CC) to see which they are causing the problem.
    When adding/testing/deleting mods and/or cc it is important to delete the localthumbcache.package and any other cache files.
    Using the 50/50 method is suggested to speed up the process.

    Please see this link for helpful hint to guide you through the process.

    Troubleshooting tips
    https://answers.ea.com/t5/Technical-Issues-PC/READ-FIRST-Troubleshooting-your-Game/m-p/3621199

    Please do update this thread to confirm what happened or if additional help is needed.

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