LilShaay Thank you for the pics! That helps a lot. From what I see in them; everything looks fine, and you've defined all the apartments correctly. Based on what you said earlier, the unit that you can't move into is a one-level. You mentioned a two-level unit in your first post. I can't see that, mainly because when I zoom to make the pics larger, they blur too much for me to make out which one that is. Do any of the units have a basement? I have a residential rental where I added a basement level to make detached storage rooms for each of my 6 apartments. For some reason, the icons for one apartment shows there instead of on the apartment itself. But I do get the unit popup on it and have to click there to load the apartment. I don't see that in your pic though, so I doubt you have the same thing happening.
So, I think the only way that I'll be able to help you further is if you will upload the lot so I can take a look at it to see if I can find what is causing the issue for you. If you would like me to do that, just upload the lot the Gallery and reply here with the lot name and your userid if it is different than what you use here (LilShaay). Since this is a residential rental, I do need you to move the tenants out and sell the building so that it is unowned before you upload the lot for me to be able to test it fully.
Hope this helps.