Free City Living trial error

That is exactly what is happening for me, it sucks because city living is one of my favorite packs that I would love to try, but unfortunately this is happening.

For all the people who tried uninstalling it and reinstalling it with unsuccessful results, how did you uninstall Origin? When uninstalling it you have to go through some pretty specific steps—you can't just right-click it and click uninstall. The steps that I followed to uninstall it are here: https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/#hard-way 

If you're still having trouble, then I'm really not too sure what else to try. Good luck to everyone!!

I chatted with support about this.. they basically just said its a known issue, they are working on it, and your sol until they fix it.

I am also having this exact issue. It's quite frustrating as I really wanted to try this game and don't know what else to do. 

I have contacted tech support multiple times for this. They have told me to do things I have already done and it has not worked. The problem is that the city living files are not on my computer. The game files are not installed and when I click the download button on origin it does nothing. 
In the sims, it says my trial is active, but I do not have the game files for it to work. They tell me to clear my cache, reset origin, I've tried everything but that is not the problem, the problem is there is nothing I can click to install, and the files did not install on my computer. I hope they fix this I was hoping to try city living. 

Hey guys! 

Try changing your origin application settings to automatic uploads! This worked for me🙂