Hello
When I Try to go onto my gallery it shows the names of the things on the gallery but the images are red crosses (img1)
and when i click on the things it says theyre corrupted and would i like to remove them (img2)
and when i press yes it brings me back onto the main gallery page but when i press yes something wierd happens (img3)
i dont have any mods and i tried repairing the game but it didnt help, thank you
I'm also having this issue and it won't let me delete them either. It just keeps glitching out and won't load whenever I try to delete them. It's frustrating
I have this issue as well.
It appeared (or at least I noticed it) after I had to make a new Sims 4 folder after updating my game to take part in the Reaper’s event since my game would crash on launch. After making sure my game would load again, I transferred back my saves, photos as well as the files from my tray folder and since then the second image has been missing from the sims in my library with the “item is corrupted” window popping up when clicked. I only have 4 sims in my library all made by me and I have neither cc nor mods in the file.
I don’t know if this has any relevance, but I did notice when making a backup before the latest patch on Tuesday that in my son’s game there are now gimp files in his tray folder. I don’t have any of these in mine even though both of our games are installed on the same computer. However, I haven’t made any new households in my game since creating the new Sims 4 folder and just did a “save as” copy of my testing save for the Reaper’s event, whereas I did make a new household and downloaded a lot from the gallery for my son’s game as I have been helping him out with the event.
Product: The Sims 4
Platform:Steam-PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 11102651030
What expansions, game packs, and stuff packs do you have installed? All
Steps: How can we find the bug ourselves? Trying to save a lot
What happens when the bug occurs? I can't save a lot to my local library. Every time I try to have a lot it says item is corrupted would you like to remove it.
What do you expect to see? Being able to save a lot
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
When I try to save my lot it loads forever and then a popup appears that says item is corrupted would you like to remove it. I have removed all cc but the problem persists. I have also repaired the game and re-download and installed it. Please help.
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Latest
What expansions, game packs, and stuff packs do you have installed? All exp, all game except battu all stuff
Steps: How can we find the bug ourselves? Gallery won’t stop loading and red x are appearing.
What happens when the bug occurs? Gallery won’t stop loading and red x appears on all
What do you expect to see? All uploads by sim community to download for my game
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Latest patch for life and death
All info provided. Have not played since update last Thursday
Community ManagerI got a new Mac laptop, downloaded the EA app, and installed all my Sims packs. Since then the gallery is full of red x's as well as my personal gallery. I have repaired the game multiple times and followed other recommendations from comments. Can someone help me fix this?
The gallery opens as normal, but all the thumbnails are replaced with red x's and when I click them I get a popup saying "Item is corrupt. Would you like to remove it?" Nothing happens when I click either yes or no. This happens with all of the items in the gallery, including ones I uploaded. It does not affect my personal library. I have tried some simple solutions like removing mods, clearing caches, etc. I have also tried some more dramatic solutions, such as uninstalling the game, deleting all sims 4 related files, and reinstalling. I have tried to "repair the origin" also. Nothing has worked.
