Gallery not working "No results"
Hello,
My problem is that I can no longer use the gallery for some unknown reason.
SETUP
Game: Sims 4
System: PC - Windows 10 (64-bit)
Platform: EA
Mods/CC: No
Problem frequency: 100% (on each attempt)
When the problem occurs: When I open the gallery (no matter where, from the home screen, in game in CAS or in construct mode).
Description of the problem :
I restarted The Sims after a long period of not playing and found that I can no longer use the gallery at all. When I open it, the home page loads for a very long time and displays "No results" (even though I haven't searched for anything yet, the home page is supposed to show me featured content). When I try a search, no matter the filter "Maxis", "All", "Custom content",... nothing is displayed. Same for my personal page, I no longer see what I shared, nor even my gallery description and my highlighted elements.
Resolution attempts already tried:
Before posting my problem, I tried A LOT of solutions (the goal is not to bother here so that the answer is "Have you tried turning off and on your computer").
- Restart the computer
- Restart the Sims 4
- Delete all Documents/ElectronicArts/Sims4 folder
- Repair the game from the EA application
- Launch the game as administrator
- Turn off my Windows firewall
- Update my drivers
- Create an exception for Sims 4 on Windows Defender
- Refresh my DNS (although I don't even know exactly what that is)
I would still like to point out that the internet connection does not seem to be completely cut in my game because I continue to receive Sims Delivery and the game's Home Page updates and seems to work well.
I don't see any problem other than the gallery.
I have visit all the forums, videos and help sites, I don't see what else I can do to solve my problem...
I'm attaching the image of the problem, even if there isn't much to see other than "No results" written in French.
Honestly I don't even have much hope that anyone here can help me, but I'll give it a try.
Sorry if my English isn't perfect, it's not my native language!
THANKS
