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QUEENN2234's avatar
QUEENN2234
Newcomer
11 hours ago

Game stuck on loading screen

When the game first updated, I immediately updated all my mods but my cc wasn't working which isn't a first for me, when the game updated again it fixed itself but this time with this major update I'm able to launch the game and choose what save game file to play but when I click on the household to play I get stuck on the loading screen. I've looked up what to do and nothing worked. I moved my mods out my sims 4 folder, tried again and got the same results.

cc or mods removed
crashing
freezing
loading times

1 Reply

  • crinrict's avatar
    crinrict
    Hero+
    7 hours ago

    Hi QUEENN2234​ 

    Please try the clean folder approach described here: 📓[GUIDE] Clean User Folder Approach | EA Forums - 12690428 

    If you continue to have issues, please check if you have any LastException/LastCrash files in Documents\Electronic Arts\The Sims 4 ?

    • Delete the ones you have
    • Trigger the error again
    • Check if new ones are created
    •  If that is the case, please upload the files to either googleDrive or oneDrive and post the link here (make sure it's public)

    Deleting the file won't fix your issue. Posting the info is meant for troubleshooting.

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