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lillieleeds's avatar
lillieleeds
Newcomer
27 days ago

Gameplay no longer loads

For the last month, I have been unable to load my game, the game loads to the home screen but no further. I have pressed both resume and load from previous save but it just goes through the plumbob load screen for hours on end. When I go through load saved game it opens onto the world but when I try to play households it just goes back on to the plumbob loading screen for hours on end. Please help?!?!?

  • lillieleeds  Does this happen with a new save too?  If so, please provide a dxdiag.  Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

    If a new save is fine, please open Documents > Electronic Arts > The Sims 4 and delete any lastexception files you find.  Try again to load one of your affected households, and when it doesn't work, close the game and see whether there's a new LE.  If there is, open it and delete the first line, then attach it to a reply here.