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Newcomer

2 days ago

he Sims 4 won’t load – stuck on blue screen / white world map after logout

Hello, After being logged out of my EA account, The Sims 4 no longer loads correctly. The game gets stuck on the blue loading screen with the green plumbob. Sometimes it returns to the “Select Fa...

Hero+

2 days ago

Hi aftonfalk

To be sure, you have issues loading the main menu or saves ? When you reset the user folder, did you test a new save ?

Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

- Delete the ones you have
- Trigger the error again
- Check if new ones are created
- If that is the case, please copy/paste the content here. You can open the file with any text editor.

Deleting the file won't fix your issue. Posting the info is meant for troubleshooting.