Forum Discussion

2 years ago

Household doesn't load (Holiday LE)

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.105.297.1030
What expansions, game packs, and stuff packs do you have installed? Laundry Day Stuff Kids Room Stuff Jungle Adventure Island Living Horse Ranch EP Home Chef Hustle Holiday Celebration High School Years Growing Together Get Together Get to Work Get Famous Fitness Stuff Eco Lifestyle For Rent EP Dream Home Decorator Discover University Dine Out Country Kitchen Kit Cottage Living Cool Kitchen Stuff City Living Cats and Dogs Bust The Dust Bowling Night Stuff Backyard Stuff Werewolves My Wedding Stories Vintage Glamour Stuff Vampiers Toddler Stuff Tiny Living Throwback Fit Kit Strangerville Spooky Stuff Spa Day Snowy Escape Seasons Romantic Garden Stuff Realm of Magic Perfect Patio Stuff Parenthood Paranormal Outdoor Retreat Nifty Knitting My First Pet Movie Hangout Stuff Moschino Stuff Pack Courtyard Oasis Kit Luxury Party Stuff Bonus Content Life of the Party Digital Content Streeat Eats Digital Content Outdoor Playtme Digital Content Rockin' Rancher Digital Content
Steps: How can we find the bug ourselves? Load up the game and try to resume your most recent save
What happens when the bug occurs? Try to resume my last save file upon loading the game. Get stuck in an infinite loading screen. The game is literally unplayable now. No, I do not have any mods or CC installed.
What do you expect to see? My save file to load and to be able to...I don't know...play the game I've spent a small fortune on. But apparently that's too much to ask.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. The patch of 27/02/2024.

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The game is now unplayable after the latest update. I cannot load my most recent save, a legacy family I've been working on for many generations. I have removed all mods and CC and still end up stuck in an infinite loading screen when trying to load my most recent save.

Edit By Crinrict: Adjusted Title to better reflect the issue

gameplay issue

11 Replies

crinrict
Hero+
2 years ago
@aimeeraindrop Can you choose load and load another household ?
aimeeraindrop
2 years ago
@crinrict Hi, I just tried this and I could load the save file of another household. This save file was over a month ago. It seems like the only save file affected is my current save.
crinrict
Hero+
2 years ago
@aimeeraindrop Can you load your current save game but load another household in that save ? Does the map show of that world your current family is in ?
aimeeraindrop
2 years ago
@crinrict I can load my current game save from the 'load game' menu option which takes me to the map of the world the family were living in when I last played them. The map shows the family as living where I left them and I can select them to play. However, I then get stuck in an infinite loading screen again.
crinrict
Hero+
2 years ago
@aimeeraindrop Do you get any LastException files in documents ?
aimeeraindrop
2 years ago
@crinrict Yes I do! Although it doesn't make a lot of sense to me as it just reads like a wall of text and makes my brain instantly switch off xD Can I share it here (sorry, I'm new to posting here!)?
crinrict
Hero+
2 years ago
Yes, you can

Best is to delete the ones you have, then trigger the error and check if new ones are created.

If that is the case, please upload

Follow instructions here on how to upload: https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-does-this-forum-work/m-p/3445427#M181737 (under Additional info)

Deleting the file won't fix your issue. Uploading the file is meant for troubleshooting.
aimeeraindrop
2 years ago
I think I've done this correctly! Did as you said and created a new Last Exception by trying to load the game again. Then copied and pasted the code into a word doc, no formatting. Have attached the word doc here. Thank you for your help.
LastException.docx14 KB
crinrict
Hero+
2 years ago
@aimeeraindrop Did you have any custom holidays scheduled or even mods that had holidays ?

@aribeth4 What's the error you're getting ?
aimeeraindrop
2 years ago
I did have a mod that had holidays. But when the new patch broke all the mods I deleted all of my mods so I could play vanilla until they were fixed. Does this mean I can’t play my save file until/unless I install the holidays mod again?