How to find horse ranch

bev6usa​  Thanks.   I'm not sure what the Marketplace shows if it is owned and not installed as I haven't had the situation.  Now, you previously said that the EA App said it was installed.  But to make sure, go to the page where you go to start the game.  Right next to the play button is a Manage button.  Clicking that will open a panel listing all your owned packs.  Scroll down and find Horse Ranch. Next to it will be status installed if it is installed.  If it is not showing as installed, then close the panel.  

Then you can scroll down that page or click on the add ons button near the top of the page to the Expansion packs section.  Scroll sideways to find Horse Ranch.  Below the entry it should show "In Library".  Click on the Horse Ranch pic and that will open another page that will open up another window with a play button and will tell you if you own the pack.  If the pack is not installed, then there should be an install button.  Otherwise, the pack is already installed.

One thing that hasn't been asked and answered.  Is the world of Chestnut Ridge greyed out on the World screen in your game?  When you use the Horse Ranch pack search filter in CAS or build/buy, are any items there?

Hope this helps.