Forum Discussion

Anonymous

9 years ago

Solved

If I factory reset my computer can i get my purchased Sims4 game back????

I am having downloading issues on a brand new computer and was going to factory reset it. I'm not worried about losing my game play history. However, will I have to pay for the sims 4 again to get it back on my computer or will it still be shown on my origin account and be able to redownload and start a new game???????

gameplay issue

Aster09
9 years ago
Hello @cheyanne80606,

Your games are linked to your Origin account and not to your computer, you can safely factory reset your computer 🙂

4 Replies

Aster09
Hero (Retired)
9 years ago
Hello @cheyanne80606,

Your games are linked to your Origin account and not to your computer, you can safely factory reset your computer 🙂
cla1218
5 years ago
So games themselves are saved to our origin account, but is our progress on the games saved also? I need to reset my computer and I'm sacred I'll lose what I've done.
EA_Darko
Community Manager
5 years ago
Hey @cla1218 you can find all the info related to backing up your saves here: https://help.ea.com/in/help/the-sims/the-sims-4/backing-up-and-resetting-the-sims-4/

Darko
Pritti3blaqu3
5 years ago
@Aster09 Awesome thanks 😊