@EricSims04 Nope, a dxdiag is safe to post on an open forum. That's why we ask for it here (and EA explicitly supports users posting it), as opposed to something more detailed like an msinfo report, which does contain some info you might not want to publish.
Here you go!
@EricSims04 Your audio driver is crashing, over and over, which could explain the low fps in-game. It of course could still be something else, but Sims 4 needs a working audio driver, and repeated crashes could slow down the game or the whole system.
You already have a newer audio driver than Acer offers for your laptop, which is from 2018. So it's probably best, at least as a first step, to uninstall the driver and let Windows find a new one. Take your computer offline, as in, disable wifi and/or unplug the ethernet cable. Hit Windows key-X and select Device Manager. Expand the Audio section, click on anything with the name Realtek in it, and click the Uninstall icon at the top of the window. Repeat with the Sound category.
Restart your computer and go online, and Windows should find and download a new driver for you. If this doesn't happen automatically, you can look for updates manually. Hit Windows key-i, select Update & Security, and click the button to check for updates.
Restart again, and try to play. If fps is still low, please look for any errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes. You'll see a list of errors and updates, with a column for each day. (Today is all the way on the right.)
For any errors from after you reinstall the audio driver, click "View technical details," then copy the information and paste it into a text document. (Notepad is fine.) You can attach the file to a post as you did with your dxdiag. Sometimes the Reliability Monitor doesn't update right away, so if you don't see any related errors, be sure to check back an hour or two. The timestamp on the initial chart can also be off by up to an hour, so that's not an entirely reliable metric, but the one within the technical details should be correct.
