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DianaaPrince's avatar
DianaaPrince
5 years ago
Solved

Pack Sale Bait and Switch

My Home/Packs window shows the -50% ribbon on all the stuff packs and when i click on the one I want it says $4.99.  Then when I click the BUY NOW button, it takes me to Steam where it now says I hav...
gameplay issue
  • EA_Leeloo's avatar
    EA_Leeloo
    5 years ago

    Marked as solution for visibility only

    ________________________________________________________________________

    Hey @DianaaPrince @ivyb1031,

    Just to double-check: is this happening on the different platforms, that is, on ea.com/origin.com, in the Origin client, and through the in-game menu?

    And I understand that you have already tried the troubleshooting steps provided by @puzzlezaddict but it didn't change anything, correct?

    If you could also let me know the region where you are located, that would be super helpful for the investigation, too. 🙂 

    - Leeloo

EA_Leeloo's avatar
EA_Leeloo
Icon for EA Staff (Retired) rankEA Staff (Retired)
5 years ago

Marked as solution for visibility only

________________________________________________________________________

Hey @DianaaPrince @ivyb1031,

Just to double-check: is this happening on the different platforms, that is, on ea.com/origin.com, in the Origin client, and through the in-game menu?

And I understand that you have already tried the troubleshooting steps provided by @puzzlezaddict but it didn't change anything, correct?

If you could also let me know the region where you are located, that would be super helpful for the investigation, too. 🙂 

- Leeloo

DianaaPrince's avatar
DianaaPrince
5 years ago

@EA_Leeloo 

As far as different platforms, all I can say is that I was gifted the Sims 4 game through Steam.  When I click on The Sims 4 icon on my desktop to start the game I am logging into both Origin and Steam.  The client that opens is where I am seeing the packs being 50% off as shown in my screenshots.  I do not ever specifically go to EA's website or Origin's.

Clearing the Origin cache files did not correct the issue.  So there seems to be several "layers" that you have to deal with to play Sims4.  EA, Origin, Steam...EA is advertising packs at 50% off, but Origin and Steam are not honoring the 50% off.

This is a joke!  If I want to buy a pack on sale, I have no way of knowing when it is on sale unless I go to the Origin website everyday and check.  Which I will never do...so I guess no one really cares about doing business with me.  Time to find a new game?

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