Forum Discussion

Re: Game won't load household after new update

@parispicard16 Does the game close or are you booted back to the map ?

Are you using off the grid on the lot ?

6 Replies

  • parispicard16's avatar
    parispicard16
    Seasoned Novice
    8 months ago
    @crinrict Hi Crinrict, thank you for getting back to me. the game closes completely after showing the loading screen for 2 seconds after I press play.
    The lot is in cottage living, and it using Simple living but is not using off the grid.
  • parispicard16's avatar
    parispicard16
    Seasoned Novice
    8 months ago
    @crinrict I can't go into any other lots, when I press play, it just crashes.. Now, I did try starting a new save, and it loaded so you think its related to this lot?
  • parispicard16's avatar
    parispicard16
    Seasoned Novice
    8 months ago
    @crinrict Thanks for asking, I pressed play and tried to load the same household but instead of not playing, it just had the loading screen for 45 minutes.. And wouldn't show the household so I had to force quit. Any ideas?
  • crinrict's avatar
    crinrict
    Hero+
    8 months ago
    @parispicard16

    Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

    Best is to delete the ones you have, then trigger the error and check if new ones are created.

    If that is the case, please upload them to a new post in this thread.

    Please either create a .rar file to upload or copy/paste the content into your post.

    Deleting the file won't fix your issue. Uploading the file is meant for troubleshooting.