Eeem24 This is the same for me. I’m on PS5 and from what I’ve been reading there are a lot of other posts so hopefully they see it and fix this. I’ve completed every single Sims event to date with no issues until now. I am losing my mind over not being able to finish and claim the outhouse and miss out on rewards - simply because the game is broken (that is its usual state, broken).
I am connected to PSN so its odd. Also, anytime I’m not connected the game doesn’t work because they have to verify I own the game using licensing servers and if it can’t do that, then the Sims won’t even stay open it - force closes. So that’s not the issue. Have you found anything that helps? I did rebuild my data base and even re-installed the game. Nothing helped, but if I’m missing something and you managed to fix it let me know. Glad to know I wasn’t going crazy and this is common I suppose.