Forum Discussion

EA Staff (Retired)

Re: PLEASE PLEASE HELP!

@shira3000 Can you try running a repair via Origin on the game and then seeing if this still happens?

1. In Origin, Select 'My Game Library'
2. Find the Sims 4 Tile, Right-click on the tile (while the game is NOT running)
3. Select the repair option.

2 Replies

shira3000
5 years ago
I repaired my game, That was my first step after the problem appeared 🙂
puzzlezaddict
Hero+
5 years ago
@shira3000 Please try disabling Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.

If that doesn't help, try playing in a clean user data folder. Move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. Don't add anything to it yet; just see whether you can get far enough to start a new save and play for a bit. Let me know either way.

If the game still won't load even with a clean folder in place, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/