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iambrooke_ok's avatar
iambrooke_ok
Seasoned Novice
3 days ago
Solved

RedX in Gallery

So, I'm on PC. After the newest update on May 21st, my gallery has been broken, and I want to know if this is a problem for anyone else. Whenever I bring up the gallery, nothing will load, no builds, no households, not lots, nothing. It'll just have a loading icon, and then eventually it'll have a red X across it. And then if I click on any gallery lot or household or anything, it won't load and after a minute, it'll come up with a pop-up, saying "Item is corrupted. Would you like to remove it?"

I took out all of my mods, deleted my cache, and opened up my game again, and it still did the same thing. I repaired my game in the EA app, still not working. I even renamed my Sims 4 folder so it could create an entirely new folder, and it STILL doesn't work, and I'm just at a loss. It has to be on EA's end, right? But I just haven't seen many other people having this same problem. It's just so beyond frustrating.

My own personal gallery library works, but the online gallery just does not work. Please let me know if anyone else is having this problem, and if you've fixed it. Thank you!

  • My issue is fixed!! It was my wi-fi. My brother’s personal firewall thing was blocking the gallery from connecting lol, so he fixed it. Thank you for everyone’s help!

     

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