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Betty9321's avatar
Betty9321
New Novice
6 months ago
Solved

Sims 4 error message 123:6346675a:d7a98a7c (restaurant)

Hi,

Recently I created a restaurant and once done I invite my Sims to go there but I received this error message 123:6346675a:d7a98a7c. I tried to switch to another household, I repaired the game, I removed some mods, I cleaned the cache files but I still have this error message when I invited a Sims in this place. Could you please help me with this issue ?

Thanks a lot,

Best regards

Betty

  • Sakuratura 

    I found some information in the Sims After Dark discord on this error: do you have any banquet tables in your restaurant ? Are there still any plates and stuff that weren't cleaned up when you left ? You should be able to load the lot in build mode and remove all that.

    EDIT: Created a bug report. Please continue there if the solution doesn't help you: [DO] Error Code: 123:6346675a | EA Forums - 11922809 

    DO make sure to upvote the bug.

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  • I stumbled across the same error code 123:6346675a:d7a98a7c for a restaurant. I don’t use CC or mods so it’s not related to that in any way. What I’ve determined is that it’s because I changed a rental lot to a restaurant. I can’t go there with a club, by myself, or with somebody else, and I also have no idea how to fix it. For Rent has so many issues, it makes the game LITERALLY unplayable..

  • crinrict's avatar
    crinrict
    Hero+
    5 months ago

    Sakuratura 

    Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

    Best is to delete the ones you have, then trigger the error and check if new ones are created.

    If that is the case, please copy/paste the content here. You can open the file with any text editor.


    Deleting the file won't fix your issue. Uploading the file is meant for troubleshooting.

  • Sakuratura's avatar
    Sakuratura
    New Novice
    5 months ago

    Here is a screenshot of the message I keep getting, along with the last exception document. I forgot to mention, but triggering this event causes the sims to become stuck at the restaurant. You can't call them to a separate location, nor bring them home after triggering this error code. It's like the sim becomes a different entity all together. Hope this can help solve the issue.

  • Sakuratura's avatar
    Sakuratura
    New Novice
    5 months ago

    <?xml version="1.0" ?><root>
    <report><version>2</version><sessionid>110a0a0ed42c8cd367ba3914</sessionid><type>desync</type><sku>ea.maxis.sims4.15.macx86</sku><createtime>2025-02-22 16:06:15</createtime><buildsignature>Local.Unknown.Unknown.1.112.519.1220-1.300.000.199.Release</buildsignature><categoryid>restaurant_zone_director.py:481</categoryid><desyncid>110a0a0ed42c8cd367ba3914</desyncid><systemconfig/><screenshot/><desyncdata>Exception raised while processing zone spin up sequence: 'RetailManager' object has no attribute 'set_dining_spot_count' (AttributeError: 'RetailManager' object has no attribute 'set_dining_spot_count')&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 130, in wrapped&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 126, in finally_wrap&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 157, in wrapper&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 175, in wrapper&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 383, in c_api_client_connect&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 609, in do_zone_spin_up&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1734, in update&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 394, in on_enter&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\venues\venue_service.py", line 345, in _select_zone_director&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\venues\venue_service.py", line 491, in _set_zone_director&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\restaurants\restaurant_zone_director.py", line 253, in on_startup&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\restaurants\restaurant_zone_director.py", line 481, in _update_dining_spots&#13;&#10;AttributeError: 'RetailManager' object has no attribute 'set_dining_spot_count'rtim=0&#13;&#10;Client Session Time: 33.65&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,401,0,5914&#13; &#10;Modded: False&#13; &#10;SystemInfo: Mac OS X Version 11.7.10 (Build 20G1427) GPU: Intel HD Graphics 5000 macOS Metal driver 0.0.0.0&#13; &#10;Architecture: x86_64&#13; &#10;&#13; &#10;</desyncdata></report>
    </root>

  • Sakuratura 

    I found some information in the Sims After Dark discord on this error: do you have any banquet tables in your restaurant ? Are there still any plates and stuff that weren't cleaned up when you left ? You should be able to load the lot in build mode and remove all that.

    EDIT: Created a bug report. Please continue there if the solution doesn't help you: [DO] Error Code: 123:6346675a | EA Forums - 11922809 

    DO make sure to upvote the bug.