Forum Discussion

Rosybunny1's avatar
2 years ago

Sims 4: Hearing start up music, but stuck on loading screen

Hi, friends. I recently got a new laptop (Macbook Air, screenshot of info attached) and am trying to play the Sims 4 with my saves from my previous Macbook. When it loads, I can hear the start up music, but it keeps loading with the green diamond. I have moved my saves to the documents--> electronic arts--> Sims 4 folder, gone through all the troubleshooting steps listed in these forums, yet it seems like nothing is working. Any thoughts or suggestions? Thanks in advance.

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