Community ManagerHi @SantaFeAtBay,
We're limited in how we can offer help for bans through the forums. If you've received a ban and think it's been placed mistakenly, please fill out this webform. The submitted form will be routed through to out Terms of Service teams queue and they'll take a look into the ban from there. Once they finish their investigation, they'll get back in touch with you through the email noreply@ea.com to let you know whether the ban was placed correctly and will remain or whether it doesn't belong on there and will be overturned.
- EA_Lanna
Unfortunately, the copy and paste responses this forum contains often do not work which leads to more frustration.
I was able to chat with a real person by going through several hoops not mentioned in copy and paste responses.
The agent seemed surprised I was using PS4, no mods, no ccs. I woke up this morning to a terms of service message that I had not violated tos and the sanction would be removed.
My suspicion is one of my hybrids in the gallery got nekked. Meaning the mosaic blur didn't work. The Sims have no girl or boy parts, they're smooth so it's not a horror shock. But it can cause giggles.
Console players cannot modify the game.
It's labor intensive to test which hybrids get nekked. (MerVamps, MerAliens, VampAliens, etc.) I have to put them in the bath, shower, and pool, in disguise, not in disguise, in dark form, not in dark form, because the glitch happens randomly.
I do try to do these tests before uploading to the gallery because I imagine a 13 year old might giggle so loudly as to wake mom and get in trouble.
I love occult Sims obviously.
That's the only clue. That they were surprised that I was on a console. So I am drawing a conclusion based on no further information.
I would put my way to contact them here but I think it would upset the forum mods.
Resolved!
Community Manager
