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4 Replies
- EA_Darko4 years ago
Community Manager
Hey @oysims the best thing to do is to remove all your mods and then try the game again. You can then start adding your mods back in till you find the one causing the issue.
Darko
- @EA_Darko kk thank you so much for your time ^^
- EA_Darko4 years ago
Community Manager
Happy to help @oysims.
Darko
@oysims Hi! I realize I'm a little bit late here but I wanted to add to EA Darko's suggestion. If you have a lot of mods/CC, the 50/50 method (steps below) might help to save you some time. It's also important to delete the localthumbcache.package file mentioned below when testing because this file can carry some negative effects from mods/CC.
1. Divide your mods/CC in half (maybe make a folder on your desktop to hold the half you're taking out).
2. Before opening the game with the half you're testing, delete the localthumbcache.package file located in the Documents / Electronic Arts / The Sims 4 folder
3. If the game works with that half, test with the other half. (Again, delete that cache file before opening)
4. Once you know which half is causing the issue, divide those in half and test again (delete the cache file again).
5. Repeat the process until you find the culprit.
Good luck and I hope you fix your game soon!
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