the sims 4 royalty and legacy installed but not in-game

Hey Salamandr​, 

Is your pack showing as deactivated under Marketplace > My Collections? If so, you'll need to select the pack and activate it. The most recent patch addressed this issue, if you haven't updated your base game already. 

If your game is up to date and the pack isn't showing in My Collections, please clear the EA App's cache, repair the game, and restart your device. Let us know if the pack appears then, thanks! 

Thank you. I try it.

Hi,

Unfortunately my problem persists. EA is installed, it is deactivated in the game. Can you solve this from EA?

Hi,

thanks for the advice. Everything is ok now.