Whenever my game comes to a loading screen it wont actually load.

at first I created a new sim and it went to the loading screen so I could select their lot. However, it just continued loading and wouldn't leave the loading screen. I thought this was a fluke so I force quit the game and went back to playing. Thankfully my sim was saved and I got to select her lot. But, when I went to leave her the loading screen once again would not load. I even made sure y computer was up to date and the game. This issue has happened about 10 times and I am a little frustrated. I just wanted to play sims 😭.