Forum Discussion

dionysiacanonnu's avatar
6 years ago

Why does the Spark'd website say the challenge is closed?

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.66.139.1220
What expansions, game packs, and stuff packs do you have installed? Not relevant to this question
Steps: How can we find the bug ourselves? Attempt to submit a storytelling entry to The Sims Spark'd Golden Age challenge. Or, visit the site and see a banner across the top sayimg that the challenge has been closed: https://www.ea.com/games/the-sims/sparkd
What happens when the bug occurs? The deadline for the golden age Spark'd challenge isn't for hours (I first encountered this bug at 3 PM Eastern-- already one of the later time zones) yet by all accounts the challenge appears to have been closed.
What do you expect to see? The submission form on this page: https://www.ea.com/games/the-sims/sparkd/storyteller#how-to-submit
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? No

The site still says that the deadline is 11:59:59 on the 21st.

5 Replies

  • The Spark'd Challenge: Golden Age ended early. I was hoping to submit. Been working on something for days, but couldn't submit it. Wasn't it supposed to end on September 21 at 11:59pm Pacific Standard Time??? I attached a picture for proof. Please help! 

  • EA_Leeloo's avatar
    EA_Leeloo
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Hi @dionysiacanonnus @Stefinity15,

    The submission window for the Spark'd Creations was only indicated as September 2 - September 21, 2020 on the ea.com website but didn't mention an actual time for the deadline.

    So, when the window closed yesterday morning PT time, I see how this has caused confusion.

    Apologies for the inconvenience, I will pass this feedback on to the team! 

    - Leeloo

  • @EA_Leeloo Thanks so much for replying! I'm attaching a screenshot of the official rules for the Spark'd Challenge on the EA website. It clearly says, "All creations must be received by 11:59:59 p.m. PT on the last day of the Challenge Period." This is another reason I was so confused when I tried to submit at around 11:30 pm PT. Thanks again for taking the time to examine this issue. 

  • EA_Leeloo's avatar
    EA_Leeloo
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    @dionysiacanonnus @Stefinity15 Thank you both so much for the screenshots and links.
    I know all of this has been confusing so thank you for taking the time to add the attachments. 🙂 I will forward this and send on your feedback.