Bought Life and Death with wrong account! Need Refund.

So I've been playing on Pogo.com for over 20 years, so when EA bought it, they so kindly auto-created a 2nd account. I don't know how I contacted them, but years ago I found out (likely thru Pogo.com) that they cannot merge the 2 accounts. 

I am always logged in to the Pogo account as I play Mahjong every day there.  I accidentally bought Life & Death through that account. For the life of me I cannot figure out how to get a refund for it. 

I just bought Life and Death AGAIN on the correct account but I would like a refund for the original pre-purchase on my other account. An easy mistake to make! I just can't imagine this being an issue but if it is I'm going to lose my mind over it. It was never my intention to have 2 accounts, THEY created the 2nd one without my even knowing about it when they bought Pogo.com.

Yes, I've seen their "request refund" page but it tells me that it's not applicable or nothing is valid for a refund request. I've spent hours reading their not-helpful help.ea.com articles, searches on the forums here, through search engines, and haven't found a single thing to help me with this.

Suggestions? I'd really like to reach an actual, real, live person. Or via email if possible. 

The "Chat with Us" feature doesn't show up for me. I only get the BETA chat, which is a AI that feeds you back at the help.ea.com site. It's VERY annoying and not helpful at all.