EA App & Sims 4 won't load
Ever since I downloaded the Windows 11 24H2 update on 12/29/24, I am unable to open Sims 4 or the EA App. When I say they won't open, I mean that absolutely nothing happens when I double click on the Sims 4 icon on my desktop or try to open the EA App even if I run it as an administrator. There is not a window, error message, or anything else that happens.
All Windows systems are updated, graphics card and drivers have been updated, cache has been cleared, disk cleanup has been performed, I reviewed the system error logs only to find nothing is there and I haven't downloaded any new mods. I reached out to EA support and they were less than helpful. They told me to do all of the updates I already have and then suggested I post something here with the hopes it will garner enough attention for EA to fix what ever is going on.
Attached is the transcript of my conversation with EA Support.