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Lauren1464's avatar
Lauren1464
Seasoned Newcomer
3 days ago

EA App & Sims 4 won't load

Ever since I downloaded the Windows 11 24H2 update on 12/29/24, I am unable to open Sims 4 or the EA App. When I say they won't open, I mean that absolutely nothing happens when I double click on the Sims 4 icon on my desktop or try to open the EA App even if I run it as an administrator. There is not a window, error message, or anything else that happens. 

All Windows systems are updated, graphics card and drivers have been updated, cache has been cleared, disk cleanup has been performed, I reviewed the system error logs only to find nothing is there and I haven't downloaded any new mods. I reached out to EA support and they were less than helpful. They told me to do all of the updates I already have and then suggested I post something here with the hopes it will garner enough attention for EA to fix what ever is going on.

Attached is the transcript of my conversation with EA Support.

  • littledragon7's avatar
    littledragon7
    Seasoned Newcomer

    I'm having the same issue. I was messing around with this all day. Did a reinstall and the game would launch. I closed out of the game and tried launching it again and it would not open. 

    I found a work around. Go to your game folder: EA Games\The Sims 4\Game\Bin or Steam\steamapps\common\The Sims 4\Game\Bin and and delete TS4_Launcher_x64.exe. Once its deleted repair your game and try to launch it. It worked for me using the Steam Version.

     

    Edit: If you have Gshade try uninstalling it. That was also causing my game not to launch.

  • Lauren1464  Please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just see whether you can get far enough to start a new save and play in live mode for a bit.

    If you still can't play, please provide a dxdiag.  Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.