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ambrown93's avatar
ambrown93
8 years ago

is the library directly connected to your pc/game?

i had an old laptop that i was playing sims 4 on, i uploaded many sims / homes that i loved to the gallery for protection. Well that laptop crapped out on me and i got a new one..only to find my gallery library empty. When i search my ea name to find my uploads nothing comes up. I've since started new sims and it's fine, but still a bummer :/
custom content (cc)

10 Replies

  • bsozz's avatar
    bsozz
    8 years ago
    Are you sure you uploaded your content to the Gallery, or did you just save them to the Library? If the latter, then it's only saved locally, on your computer's hard drive.
  • EgonVM's avatar
    EgonVM
    Seasoned Ace
    8 years ago
    Unfortunately, yes, My Library households, lots and rooms are in your computer. They're located in this file:
    My Documents/Electronic Arts/The Sims 4/Tray
  • drake_mccarty's avatar
    drake_mccarty
    8 years ago
    The contents of your library are stored in the ‘Tray’ folder in ‘The Sims 4’ folder. Copying the whole folder from your old PC (if possible) to the new one will bring all of your saved creations back. Anything you have uploaded to the gallery will be accessible from any game so long as you have an internet connection.
  • sweetonsims's avatar
    sweetonsims
    Seasoned Veteran
    8 years ago
    Thanks for that bit of info @drake_mccarty - I have lost so many cool lots but now I know what to do.
  • ambrown93's avatar
    ambrown93
    8 years ago
    i had them saved in both my library and gallery- but now they are no where :( @So_Money
  • bsozz's avatar
    bsozz
    8 years ago
    "ambrown;c-16275056" wrote:
    i had them saved in both my library and gallery- but now they are no where :( @So_Money


    As long as you're signed in to your EA account, I see no reason why they should have disappeared from the Gallery.
  • DeKaythePUNK's avatar
    DeKaythePUNK
    Legend
    8 years ago
    They shouldn't disappear from the Gallery. Are you connected to the internet in your game? Make sure you are in the "Community" tab and not "Library" when searching for your stuff on the gallery. :)
  • ambrown93's avatar
    ambrown93
    8 years ago
    i have checked all of that- i know i put them up in the gallery because on this old laptop i had to get it re-built and i re-downloaded my sims from the gallery but now they seem to be gone..i've reached out to devs maybe they can help. @DeKay
  • spiritslive99's avatar
    spiritslive99
    8 years ago
    I don't know if you use custom content, but in case you do you would have to have the box to include custom content checked under the advanced options in order to actually see your Sims on the gallery- otherwise they wouldn't show up. If you don't use custom content, feel free to ignore this, but I figured I should suggest it.
  • DeKaythePUNK's avatar
    DeKaythePUNK
    Legend
    8 years ago
    "ambrown;c-16276288" wrote:
    i have checked all of that- i know i put them up in the gallery because on this old laptop i had to get it re-built and i re-downloaded my sims from the gallery but now they seem to be gone..i've reached out to devs maybe they can help. @DeKay


    What's your Origin ID? Maybe we can check it for you too in the meantime.

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