Forum Discussion
When Your Game Doesn’t Work: Finding Broken Mods and CC
Index
- Testing Vanilla
- Making a "Clean" (New) User Folder
- ... and some other useful tricks
- Previous Known Issues
- The Broken/Updated Mods and CC Lists
- The 50-50 Method: Batch Testing
- Other Things to Check For
Sometimes your problem isn’t a mod but looks likely to be one. Sometimes you don’t think it’s a mod but you’ve been asked by a helper to make sure of that. This is called (in Sims world) “testing vanilla.” Here’s how to do it:
- Navigate to Documents > Electronic Arts > The Sims 4
- Drag or move (not copy) the Mods folder to your desktop.
- Delete the localthumbcache file.
- Start Sims 4 and test what’s needed (including whether you’re asked to test in your previous save or a new one). If it works, guess what? It was your mods/CC!
If you’re asked to test on a "clean folder," here’s Crinrict’s method. Mine is similar:
- Drag the folder "The Sims 4" out of Documents > Electronic Arts to the desktop.
- Restart Sims 4.
- Reset your Options (you won't be putting the old file back for that).
- Test in a new game to see if you still have the problems you did before.
When putting content back in after creating a new folder, copy files out of the old folder into the new one. You'll want to copy back these:
- files in Saves
- files in Tray
- files in Mods (but not the Resource.cfg file), but don't forget to test!
- files in Screenshots and Videos
... and some other useful tricks
Some mods leave errors even after being removed. You might need to do a "Save As," have a Sim travel to a new lot, load a different household, or edit a Sim in CAS, for example. Testing a new save or new household can help problem-solve this too. Feel free to post to get support if you're sure your issue is a mod but it seems to persist in your save.
The Mod/CC Issues Master Post lists and links to some recent and common issues that are known to be caused by broken mods/CC. You can also search the Mod/CC Issues forum for previous reports, but note that some symptoms can be caused by many different mods or by different mods after different game updates — the mod that was the problem two years ago might not be the problem now, several game updates later.
If testing vanilla showed that your issue wasn’t mod-related even though it really looked like it was, you might also find it in that post, or head to Game Issues or Bug Reports.
The Broken/Updated Mods and CC Lists
The Broken/Updated Mods & CC lists kept in AHQ (and, previously, on the earlier Sims forums) give players a convenient first stop when they have an issue and a way to generally keep up with mod news. A new list is started for most patches. If a patch doesn’t require a new list, that info will be in the top post. When you’ve found by testing vanilla that a mod is the cause of your problem, or if it seems really likely that it’s a mod, checking the lists might save you the hassle of more complicated testing.
More on using the current list is in this post above.
When to Check Previous Lists
If a recent patch was for an EP or a major addition to the game (on the scale of when Infants were added, for example), there will have been many mod updates. Many of those mods won’t need another update for a long time. Some of you with a lot of mods hoping not to have to test all of them might want to check the most recent major update list. You’ll find those linked in the Mod/CC Issues Master Post.
The 50-50 Method: Batch Testing
Often, the lists don’t solve your problem. That might be because you’re using mods that we can’t discuss at AHQ. It might be because you found a mod that broke a really, really long time ago. You might have found one that hasn’t made it to a “broken” list yet.
Thankfully, you don’t have to test every gameplay mod and set of alternative eyelashes separately, one at a time! You can batch-test with a system that Simmers call the 50-50 method. Here’s how:
- If you didn't do that already, test vanilla — without mods or custom content.
- Drag your Mods folder to your desktop and delete the localthumbcache file from Electronic Arts > The Sims 4.
- Start Sims 4 then exit.
- If you have enough disk space, make a test copy of your original Mods folder on your desktop. You can the test copy for the 50-50 so that you don’t lose the organization of your original folder.
- Divide your folder up into batches. You might not need to do much for this step depending on how your Mods folder is already organized. You can start with batches as big as half your Mods folder.
- Some mods depend on other mods to work. That might be a CC mesh or an injector mod like XML Injector or a core library mod. Make sure dependencies are batched with the mods that depend on them. Otherwise, a mod might seem to not work, but it could just be an installation error.
- Start with one batch. Copy it into the new Mods folder the game made. Try it out. Is it all okay? If yes, delete it from Mods, delete localthumbcache, and drag that batch to a folder for cleared batches.
- If a batch fails, test part of it. Somewhere in that failed batch is a problem. Separate it into smaller batches and test those separately. It’s common to take out half the batch, hence “50-50.” Remember to keep track of what’s already tested and what isn’t, and keep deleting localthumbcache. Test these sub-batches and keep making them smaller and smaller to narrow down the cause of the problem.
- Finally, test the likely culprit alone or with only the mesh/injector/core mods it requires.
A 50-50 won’t always find a mod problem. It will, for example, miss issues that aren’t a result of a game patch, like duplicate files, mod conflicts, missing dependencies, having mods you don’t have required packs for, and wrong mod installation. However, while you’re doing the 50-50, you might notice some of these issues, and it’s a great opportunity to make your Mods folder better organized for next time.
- Duplicates: Having two copies of a mod, especially an older version and a newer one, can cause lag and other game issues. NOTE: Better Exceptions by TwistedMexi will identify and show you the location of duplicate files. Do not use tools that retain older file dates instead of newer ones. This makes literally no sense. The best way to find duplicates is to
- Keep your files organized by creator.
- Actually look in the folder when you add or replace files
- Delete the old files
- Installation issues: Are your mods that have ts4script files only one folder deep? Do you have mods requiring packs you don’t have? Are you missing mesh/core/injector mods your mods/CC depend on? Have you installed mods that are listed by their creators as conflicting with each other?
- And more: Are your mods in the right folder? Is OneDrive or another syncing app messing with them? Do you have merged .package files that could include broken content?
A Note on “Conflict Detectors”
Mod “conflict detectors” are, unfortunately, accurate only for finding duplicate files and Sims 3 mods. When they point out that two mods “speak” to the same piece of game code, they aren’t telling you if they do that in a way that causes any problems. In other words, they don’t accurately show you that two mods conflict in a way that is meaningful. They also can’t tell you if a mod is outdated.
Getting Support
Still stuck? We’re here for support!
Support in this forum assumes that you are fully patched to the latest Sims 4 update. Also, before asking for mod/CC support, check the pinned Broken/Updated Mods thread to update your Mods folder and the Master Post for common issues.
When you post a new topic or add to one you found in the Master Post or in search, please be descriptive: To help you, we need to know what symptoms you have in your game, and we need to know what steps you’ve taken to try to isolate the problem.
Some kinds of issues are best taken straight to creators’ own support: for example, questions about or issues with particular features of a mod and questions about mod conflicts. Creators also appreciate being told (politely, please!) if you’ve done a thorough test that has found a mod problem. Some Sims Discord communities also offer general support. Note: Please check if you’ve got the right creator before asking them for support! And please don’t ask them if their mods/CC are broken or confirmed working for a new game update.
Adding Pictures and Requested Files
When it comes to CC and UI issues especially, sometimes a picture of your symptom helps a lot. Here’s how to add a picture to a post. Please remember that no adult content is permitted at AHQ. If we ask you to upload a screenshot of a folder and it includes an adult mod, we may delete the screenshot after checking the info.
Sometimes to help with narrowing down an issue, we’ll ask you to upload a file. For Mod/CC Issues, this is usually a last exception file. But sometimes it’s a list of all your mods and CC. (Yes, all!)
Getting a List of Your Mods
Sometimes a helper will ask you for a list of your mods and CC as part of troubleshooting. To get that, follow these instructions (instructions courtesy of the Deaderpool Discord server):
Windows
- Go to Documents > Electronic Arts > The Sims 4 > Mods
- Click on any empty spot in the address bar at the top
- Type cmd and press Enter; the command terminal will open
- Type the command here and press Enter:
dir /s > mods.text - You should now see a text (.txt) file in your Mods folder called mods. Upload this file.
Mac
- Locate the terminal. You can find it by going to Applications > Utilities, or using Spotlight by pressing Command + Space, typing terminal and clicking the app result.
- Enter the following command, which will take you to the /Mods folder:
cd ~/Documents/Electronic\ Arts/The\ Sims\ 4/Mods - Enter the command exactly as shown and press Enter:
ls -lr ./* > ./mods.txt - There should now be a file called mods.txt in your /Mods folder. Upload it.
- luthienrising2 years agoHero+
Having issues even after going through the thread? Please feel free to post in this forum.
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