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luthienrising's avatar
luthienrising
Hero+
2 years ago

Re: Sims 4 keeps crashing when I click on 'New game'

@Veryemo7 Let's try this clean folder + repair:

- Exit Sims 4 then drag your whole Sims 4 folder from Document > Electronic Arts to your desktop.
- Launch Sims 4 and reset your Options.
- Start with New to test if your issue recurs.
- If that works, exit and copy files out of your old Saves folder into the new Saves folder. Important: Don't just copy the old folder! You want to use the newly created folders.
- Launch Sims 4 and use Load to select an older save to test.
- If that works, you can copy your old Tray files (this is your Library), Screenshots and Videos, and Mods files into the new folder.

8 Replies

  • Veryemo7's avatar
    Veryemo7
    2 years ago

    I think I did something wrong, But I'm not so sure what exactly I did wrong. Now, after the loading screen, it immediately freezes then crashes.

  • luthienrising's avatar
    luthienrising
    Hero+
    2 years ago

    @Veryemo7 Is this after you dragged the folder called "The Sims 4" from "Electronic Arts" to your desktop? Or were you putting things back?

  • luthienrising's avatar
    luthienrising
    Hero+
    2 years ago

    Okay. Here's a sequence for you to try:

    1. Back up your Saves, Mods, Tray, Screenshots, and Videos on your desktop, in case they aren't still there.
    2. Delete the folder Documents > Electronic Arts > The Sims 4
    3. In the EA App/Origin, repair the game files
    4. Start the game
  • Veryemo7's avatar
    Veryemo7
    2 years ago

    My game still crashes for some reason, and I followed all of the steps.

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