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asummerswhim's avatar
asummerswhim
New Rookie
20 days ago
Solved

San Myshuno crashes game

Hello! 
After July updates - I cannot load the family I was playing in San Myshuno. Which is a bummer because I've spent a lot of time on it - and the robots that hate each other after a messy break up -- well they just crack me up.
I have done all the add/remove mods 50/50 no mods etc - tried to load prior version etc etc.

I started playing on a new save to play around -- that game ALSO crashes San Myshuno. It shouldn't! This is an interesting anomaly. AND the upload here is crash with ALL mods removed.

This doesn't seem to be a mods issue EA! PLEASE HALP! I want to get my outhouses and such.

So hopefully there is hope in one day loading the family I was playing before. I've never experienced an issue to this degree - that's what I get for getting excited about fairies and updating on time vs months later Q_Q (very ugly cry)

  • crinrict​ 
    I found another post and they were able to fix their game. Turns out it was GShade. 
    I hadn't been using Gshade very long and I didn't even think of it as a mod - as soon as I removed it -- things are working fine now. THANK YOU so much for your time and help. I am going to be catching up on my crazy robot fam tonight XD

17 Replies

  • IshJenJen's avatar
    IshJenJen
    New Novice
    17 days ago

    puzzlezaddict​ Hi thank you for the reply! I own all of the expansion packs except the most recent one, Enchanted By Nature. As requested, I’ve attached my DxDiag file to this post. Not sure what else to add, but I did try to run my game on DX11, and those builds did open, but my game started to struggle as I was no longer able to open other builds and got stuck in an infinite loading screen. So now I'm back on DX9. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    17 days ago

    IshJenJen​  When you tested DX11 mode, was that with or without your Mods folder?  I ask because the game should default to DX11 on your hardware, and the only common reason it doesn't work on systems like yours is when there's older custom content present that was never updated for DX11 mode.

    Separately, your dxdiag lists a number of crashes of the graphics driver, so please do a clean uninstall and reinstall of the driver, as described here:

    https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

    Rather than reinstalling the newest driver, use a slightly older one, which you can get here:

    https://www.nvidia.com/en-us/geforce/drivers/

    Choose Game Ready Driver as the download type to be able to go back further; studio drivers are for professional workloads.  Start with the driver from mid-March, which should be fine; you can update incrementally from there if necessary, without needing to use DDU again.  But trying a newer driver followed by an older one would require using DDU to remove the newer driver first.

  • IshJenJen's avatar
    IshJenJen
    New Novice
    17 days ago

    puzzlezaddict​ Hi, thank you so much for your help! I did a clean uninstall and reinstalled my graphics driver using the March version as suggested, but unfortunately that alone didn’t solve the issue. I then reinstalled and repaired the game, and this time it worked and I believe I found the root of the problem: GShade. I hadn’t relinked GShade after reinstalling, and once I did, the issue returned. It looks like the latest version of GShade is no longer compatible with DX9, which is likely what was causing the broken lots. After switching to an older version of GShade, the game worked again. And to answer the earlier question, yes, when I tested DX11 previously, I still had my mods folder in so that likely contributed to the infinite loading screen.

  • asummerswhim's avatar
    asummerswhim
    New Rookie
    17 days ago

    IshJenJen​ OMG this was my issue too! I haven't used GShade for long - so it didn't filter in my brain as a mod -- especially since it's its own thing. I've just removed it for now because I am traumatized. I'm so glad you posted too!! Have a super rest of the weekend!

  • crinrict​ 
    I found another post and they were able to fix their game. Turns out it was GShade. 
    I hadn't been using Gshade very long and I didn't even think of it as a mod - as soon as I removed it -- things are working fine now. THANK YOU so much for your time and help. I am going to be catching up on my crazy robot fam tonight XD

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