Forum Discussion

Seasoned Newcomer

1 month ago

Solved

After Re-Downloading Sims 4 on My pS4, some of my game packs aren't showing up

Hi everyone, I really need some help. I noticed that my game, The Sims 4, wasn’t updating properly and was running very slow—this started around the time of the recent update that caused issues for ...

EA_Solaire
1 month ago
Stotts6 Thanks for checking! In that case please reach out to PlayStation support so they can review your account and billing details to see what's going on with your packs.

EA_Solaire

Community Manager

1 month ago

Stotts6

Have you already tried these steps as well?

Restore the licenses on your console
Go to your Game Library
Scroll to Your Collection
Select The Sims 4
Scroll down to Add-Ons and locate your DLC here
Select the DLC in this list and select Install
When the download finishes, let your new content install and restart The Sims

Stotts6

Seasoned Newcomer

1 month ago

yes

EA_Solaire
Community Manager
1 month ago
Stotts6 Thanks for checking! In that case please reach out to PlayStation support so they can review your account and billing details to see what's going on with your packs.