Forum Discussion

Harleee95's avatar
Harleee95
Rising Novice
3 years ago

CAS not loading back into live mode

Product: The Sims 4
Platform:PlayStation 5
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.60
What expansions, game packs, and stuff packs do you have installed? Every pack, expansion, kit, everything!
Steps: How can we find the bug ourselves? Every single time I enter CAS (no matter what method I enter it using a current family)
What happens when the bug occurs? Once I’ve changed clothes, etc. and try load back into live mode the game never loads and just stays on the loading screen… for hours! I’ve left it for hours before and it never loads back into the game
What do you expect to see? Should load straight from CAS to live mode
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

Argh!! 3rd time trying this in the space of like 4 weeks.

Every time I try to go into CAS and change my families clothes and then load back in… it never loads! Just stays on this. I’m currently at 13 minutes watching this same damn screen and it never ends. I always end up having to force close my game and then I’m so annoyed I go play something different.

I just want to change my sims clothes!

** update: I’ve gone away and left it now for an hour and it’s still doing this! An hour!!

HELP

6 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey there @Harleee95,

    Is this happening in any other area of the game, like if you try to travel, exit Build/Buy mode, or save your game as well? 

  • Harleee95's avatar
    Harleee95
    Rising Novice
    3 years ago

    Nope. It worked fine with another family in the same save but there seems to be one family that it does not load. I will try later to see if it's definitely okay for travelling, etc. 

  • Harleee95's avatar
    Harleee95
    Rising Novice
    3 years ago

    @EA_Solaire @It works fine for other families in the same save and with travelling. One this I’ve just noticed is my game has done an auto save in like 3 weeks and I still get error 0 when trying to save over a current save file… how do I fix these?

  • Harleee95's avatar
    Harleee95
    Rising Novice
    3 years ago

    @EA_Solaire Hi there, about 3-4 weeks. I did a few trouble shooting tips from EA Support via twitter and nothing has worked. I've also report this and going by Sims Facebook community pages this is a wider issues as others are having it too. I know it was fixed a while ago but it's now happening again.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Harleee95 

    Error code 0 should have been fixed some time ago, if this error is popping up again for you, that's something we'll want to look into. Can you make a separate thread for this issue on the Bug Reports section here please? 

    As for your game freezing on the loading screen, let's run through the steps here to see if that sorts the issue for you.