Forum Discussion
EA_Solaire
Community Manager
11 days agoHi Obban07
Give these steps a try to be sure these packs are fully installed to your console:
- Restore the licenses on your console
- Go to your Game Library
- Scroll to Your Collection
- Select The Sims 4
- Scroll down to Add-Ons and locate your DLC here
- Select the DLC in this list and select Install
- When the download finishes, let your new content install and restart The Sims
- 11 days ago
I have already tried this and it did not work
- EA_Solaire11 days ago
Community Manager
Please look over the transaction history on your console to verify that you're logging into the same account you had originally purchased these packs on.
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