I need help!! I’m on PS5 & I’ve recently gotten a message about Data Incomplete. I’ve read forums from the past & I’ve followed every instruction. I’ve deleted all my sims content, I’ve restored my license on my PS5, I’ve restarted my system & now all of my packs show installed but they’re locked. Has anyone else experienced this recently?
Community ManagerHeya @dphillips1988
It sounds like you may have been previously game sharing- please look over the transaction history on your PlayStation account, are you seeing the purchases for these packs showing there?
Hey!!
Thanks so much for the quick response? It’s only me & I’ve never game shared before. I’ve purchased all my packs online. Unfortunately, I wasn’t able to get it fixed but fortunately, I was able to save my families & start new game. When I try and load the older files, they aren’t simply working.
Community ManagerAre the packs still showing as locked or are they showing as fully installed in your game library?
Community Manager
