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@Dirtymaxgirl What game version are you running? Load the game to the Main Menu, where you can choose to load a save or start a new one, and look along the bottom of the screen or in the lower-right corner. Please list the entire version number, i.e. 1.xx.xx.xxxx.
- @Dirtymaxgirl Are you running the 64bit Edition or the Legacy Edition?
- @GiardiniDiMarzo The base game and I purchased the cat & dog package im on xbox
- @puzzlezaddict It is 1.64.11.2310 im on xbox
- EA_Solaire3 years ago
Community Manager
If you've claimed the kit, but you're not seeing the content in-game, let's be sure it's been fully installed to your console by following these steps:
- Highlight The Sims on the dashboard
- Press the Menu button on the controller
- Select "Manage Games and Add-ons"
- You should see an option here to "Install" your DLC
Once you've tried that, if you're still not seeing the kit in-game, please be sure to let me know!
- @EA_Solaire Its not the cat and dogs its the desert lux kit and I’ve uninstalled it an installed it again and it wont show up
- EA_Solaire3 years ago
Community Manager
Okay, let's try all the steps in this guide as well next please. Keep me posted on how this works for you.
- @EA_Solaire None of that worked ive tried 3 times
- EA_Solaire3 years ago
Community Manager
Could you attach a screenshot to your post please showing the Add-Ons section of Sims 4 from your Xbox menu so we can confirm it's been installed properly?
@EA_Solaire wrote:Could you attach a screenshot to your post please showing the Add-Ons section of Sims 4 from your Xbox menu so we can confirm it's been installed properly?
it says installed
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