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ShenShen_SD's avatar
ShenShen_SD
Rising Newcomer
2 months ago
Solved

Expansion packs disappearing/ need repurchasing

Hi I play on PS4 and  loaded into my game this morning and as I clicked to load my last played household it popped up with a notification saying that 3 expansion packs were missing but when I was pla...
crashing
expansion packs
game packs
launching
playstation
  • EA_Solaire's avatar
    EA_Solaire
    2 months ago

    Hey there ShenShen_SD​ 

    Let's give the following steps a try to be sure your DLC is all fully installed: 

    • Restore the licenses on your console 
    • Go to your Game Library 
    • Scroll to Your Collection
    • Select The Sims 4
    • Scroll down to Add-Ons and locate your DLC here
    • Select the DLC in this list and select Install
    • When the download finishes, let your new content install and restart The Sims
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 months ago

Hey there ShenShen_SD​ 

Let's give the following steps a try to be sure your DLC is all fully installed: 

  • Restore the licenses on your console 
  • Go to your Game Library 
  • Scroll to Your Collection
  • Select The Sims 4
  • Scroll down to Add-Ons and locate your DLC here
  • Select the DLC in this list and select Install
  • When the download finishes, let your new content install and restart The Sims

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